The Role of Sustainable Service Quality in Achieving Customer Loyalty in the Residential Housing Industry

The aim of this study is to investigate and observe the effect (1) sustainable service quality on construction, reliability, assurance, tangible, empathy, responsiveness, customer satisfaction, loyalty; (2) satisfaction (3) in mediating relationship between loyalty. investigation employed a survey for homeowner from sixty-three housing developer which listed Indonesia Stock Exchange. This will use quantitative approach, where research data that has been collected be processed examined using structural equation modeling (SEM) based AMOS version 26. There are 215 homeowners assessed study. results revealed Sustainable Service Quality elements namely sustainability responsiveness significantly directly influence satisfaction. In addition, influences Finally, significant prove implementation construction affecting homeowners’